4 Days Course
IT Services Management Descrizione
If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® (Exam 220-902) course is one of the first steps in your preparation. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and operating systems to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems.
The CompTIA A+ (Exam 220-902) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on application, operating system, and security-related activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination, 2016 objectives (exam number 220-902), in order to become a CompTIA A+ Certified Professional.
Obiettivi
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.
You will:
- Identify the basic components and functions of operating systems.
- Identify networking and security fundamentals.
- Identify the operational procedures that should be followed by professional PC technicians.
- Install and configure Microsoft Windows.
- Optimize and maintain Microsoft Windows.
- Work with other operating systems.
- Identify network technologies.
- Configure networking capabilities.
- Support mobile digital devices.
- Identify security threats, vulnerabilities, and controls.
- Implement security controls.
- Troubleshoot system-wide issues.
Contenuti
Lesson 1:Â Operating System Fundamentals
Topic A:Â PC and Mobile Operating Systems
Topic B:Â PC Operating System Tools and Utilities
Lesson 2:Â Networking and Security Fundamentals
Topic A:Â Common Network Services
Topic B:Â Cloud Concepts
Topic C:Â Security Fundamentals
Lesson 3:Â Safety and Operational Procedures
Topic A:Â Basic Maintenance Tools and Techniques
Topic B:Â Personal and Electrical Safety
Topic C:Â Environmental Safety and Materials Handling
Topic D:Â Professionalism and Communication
Topic E:Â Organizational Policies and Procedures
Topic F:Â Troubleshooting Theory
Lesson 4:Â Installing and Configuring Microsoft Windows
Topic A:Â Implement Client-Side Virtualization
Topic B:Â Install Microsoft Windows
Topic C:Â Use Microsoft Windows
Topic D:Â Configure Microsoft Windows
Topic E:Â Upgrade Microsoft Windows
Lesson 5:Â Optimizing and Maintaining Microsoft Windows
Topic A:Â Optimize Microsoft Windows
Topic B:Â Back Up and Restore System Data
Topic C:Â Perform Disk Maintenance
Topic D:Â Update Software
Lesson 6:Â Working With Other Operating Systems
Topic A:Â The OS X Operating System
Topic B:Â The Linux Operating System
Lesson 7:Â Networking Technologies
Topic A:Â TCP/IP
Topic B:Â Internet Connections
Lesson 8:Â Configuring Networking Capabilities
Topic A:Â Configure Basic Windows Networking
Topic B:Â Configure Windows Proxy and Firewall Settings
Topic C:Â Using Windows Networking Features
Lesson 9:Â Supporting Mobile Digital Devices
Topic A:Â Mobile Device Accessories and Ports
Topic B:Â Mobile Device Connectivity
Topic C:Â Mobile Device Synchronization
Lesson 10:Â Security Threats, Vulnerabilities, and Controls
Topic A:Â Common Security Threats and Vulnerabilities
Topic B:Â General Security Controls
Topic C:Â Mobile Security Controls
Topic D:Â Data Destruction and Disposal Methods
Lesson 11:Â Implementing Security Controls
Topic A:Â Secure Operating Systems
Topic B:Â Secure Workstations
Topic C:Â Secure SOHO Networks
Topic D:Â Secure Mobile Devices
Lesson 12:Â Troubleshooting System-Wide Issues
Topic A:Â Troubleshoot PC Operating Systems
Topic B:Â Troubleshoot Mobile Device Operating Systems and Applications
Topic C:Â Troubleshoot Common Security Issues
Appendix A:Â Mapping Course Content to CompTIA A+ Certification Exam 220-902
Appendix B:Â A+ Command Reference
Appendix C:Â A Brief History of Personal Computers
Pubblico di destinazione
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-902 Certification Exam.
To become CompTIA A+ certified, you need to take and pass both exam 220-901 and 220-902.
Prerequisiti
To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking any introductory computing course from Logical Operations, such as:
- Using Microsoft ®Windows® 10